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This qualification is aimed at practitioners who provide information, advice or guidance in a professional capacity. The course will explore, the skills, roles and responsibilities required to be an effective practitioner. This course applies to practitioners working as Careers Adviser, Employment Adviser, teachers, mentors or Employability Tutor, Customer Service Adviser, Help-desk Adviser, Counsellor, Housing Support Officer, and Debt Adviser among many other roles.

The qualification is related to the National Occupational Standards (NOS) for Advice and Guidance (2006) developed by ENTO. Both qualifications also provide a significant amount of knowledge, understanding and skills development that underpins occupational competence in information, advice or guidance as identified in the Matrix Standards. Those units which have been developed for learners working in advice or information giving role in schools and colleges have been mapped to New Professional Standards for Teachers, Tutors and Trainers.

The course has a 168 guided learning hours requirement. The total qualification time is 240 hours. You are usually expected to complete this course within 8 to 15 weeks.